Refund policy

Our cold guarantee

Your order ships frozen and should arrive cold. Meat that is partly thawed but still cold to the touch is safe to refreeze or cook. If your order arrives warm, email support@hassellcattlecompany.com within 2 business days of delivery with a photo of the box and the meat. We will send a replacement or give you store credit, your choice.

Carrier delays and lost packages

Delays, lost packages and damage in transit are caused by the carrier and are not part of the cold guarantee unless the delivery guarantee was on your order at checkout. With it, we also replace orders that arrive late and warm, never arrive, or arrive damaged. Please bring your box inside the day it is delivered; a package left outside after delivery is not included.

Returns

For food safety, we cannot accept returns once an order leaves our facility.

Refunds

Refunds are issued as store credit.

Questions? Email support@hassellcattlecompany.com.