What it is
ShipAid Package Protection covers your order if it is lost, damaged or stolen in transit. It is added to your cart automatically for a small fee. You can switch it off in the cart, but we recommend keeping it on.
Something went wrong with your order?
If you kept ShipAid on your order, file the issue directly with ShipAid: file a claim here.
- Lost or stuck in transit: claims can be approved from 7 days to 30 days after the tracking last updated (US), and no later than 60 days from the order date.
- Damaged: file within 15 days of the delivery date, with photos of the box and the meat (photos are required).
- Coverage ends once the carrier confirms delivery.
Refund or reorder
- Refund: issued as store credit for the product total. Shipping, taxes and the ShipAid fee are not refunded.
- Reorder: ShipAid reorders the same items, subject to what we have in stock. Every reorder ships with ShipAid protection, free.
Questions
Email us at support@hassellcattlecompany.com.